Frequently Asked Questions - FAQs
General
What is UFO Rolls?UFO Rolls is the intergalactic headquarters of out of this world rolling papers and smoking accessories based in Brooklyn, NY! Visit our About Us page for more information.
What are UFO Rolls rolling papers made of? And are they gluten-free and vegan?
UFO Rolls’ papers are made of premium, all-natural wood pulp and vegetarian Arabic gum. They are both gluten-free and vegan.
What certifications do UFO Rolls’ papers have?
Our papers are SGS and FSC certified, ensuring their safety for smoking and their sourcing from FSC certified forests that prioritize wildlife and the environment.
Are UFO Rolls rolling papers slow-burning?
Yes! Our ultra-thin papers are not only slow-burning but also burn very evenly, providing the perfect smoking experience.
What sizes do UFO Rolls rolling papers come in?
Currently, our rolling papers are available in king size slim for our Grind & Roll Kits. We plan to offer both king size slim and 1 1/4 sizes for cones in the future.
Can I buy UFO Rolls rolling papers in bulk?
Absolutely! You can purchase multiple boxes, each containing 15 Grind & Roll Kits. Find them here.
Payment Methods
What payment methods does UFO Rolls accept?
UFO Rolls accepts a variety of payment methods to ensure a convenient and secure shopping experience for our customers. We currently offer the following payment options:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
- PayPal: You can select PayPal at checkout and sign in to your PayPal account to authorize the payment.
- Apple Pay: For Apple device users, you can use Apple Pay for a quick and seamless checkout process.
- Google Pay: Android device users can enjoy the convenience of Google Pay for a fast and secure checkout experience.
Please note that the availability of payment methods may vary depending on your location. If you have any questions or encounter any issues with the payment process, please contact our customer support team for assistance.
- PayPal: You can select PayPal at checkout and sign in to your PayPal account to authorize the payment.
- Apple Pay: For Apple device users, you can use Apple Pay for a quick and seamless checkout process.
- Google Pay: Android device users can enjoy the convenience of Google Pay for a fast and secure checkout experience.
Please note that the availability of payment methods may vary depending on your location. If you have any questions or encounter any issues with the payment process, please contact our customer support team for assistance.
Shipping & Returns
What is the shipping policy for UFO Rolls products?For orders under $50, there is usually a shipping fee unless you are using a discount. For all orders over $50, we provide free shipping!
Do you offer international shipping?
Yes, we do! Shipping costs to international customers may vary based on location and cart contents. To get an accurate shipping quote, please follow these steps:
1. Add the items you'd like to purchase to your cart.
2. Click "View Cart" to review your cart.
3. Click "Calculate Shipping" and enter your shipping address.
4. Click "Update" to get the shipping options and costs specific to your location.
Please note that customs and duties fees are not included in the shipping fees. These fees vary by city and country, and we are not in control of the exact amounts. Customers are responsible for any customs or duties fees imposed by their local authorities.
1. Add the items you'd like to purchase to your cart.
2. Click "View Cart" to review your cart.
3. Click "Calculate Shipping" and enter your shipping address.
4. Click "Update" to get the shipping options and costs specific to your location.
Please note that customs and duties fees are not included in the shipping fees. These fees vary by city and country, and we are not in control of the exact amounts. Customers are responsible for any customs or duties fees imposed by their local authorities.
What is your return or refund policy?
Returns or refunds are only possible for unopened packages due to health and safety reasons. UFO Rolls is not responsible for lost or stolen packages. If you believe that your shipment should have a replacement or refund, please contact hello@uforolls.com, and we will examine it on a case-by-case basis.
Additional Questions
Are there any age restrictions for purchasing UFO Rolls rolling papers?In the United States, you must be at least 21 years old to purchase UFO Rolls rolling paper. For other countries, please check the legal age online.
Where are UFO Rolls rolling papers sourced from?
UFO Rolls papers are sourced from FSC certified forests in China, ensuring responsible and sustainable sourcing practices.
Does UFO Rolls offer pre-rolled cones?
We are actively working on introducing pre-rolled cones to our product lineup! Sign up for our email list to be the first to know when they become available.
How can I contact UFO Rolls for further assistance or inquiries?
If you need any help, you can contact us at hello@uforolls.com, and we will get back to you as soon as we can!
Can I track my order after it has been shipped?
Yes, you can track your order after it has been shipped. We provide a built-in order tracking feature that allows you to monitor the status and progress of your shipment. Once your order has been shipped, you will receive an email notification containing a tracking number and a link to the carrier's website. To track your order, simply click on the tracking number provided in the email or visit the carrier's website and enter the tracking number manually. This will provide you with real-time updates on the whereabouts of your package and the estimated delivery date.